Contact Us
Get in touch with our customer service team for any questions or concerns.
Before You Buy
Learn wig features, and sales promotions
Order & Payment
Guidance on order issues, and payment methods
After-Sale Support
Help with returns, exchanges, and product care
Track & Shipping
Tracking your order and details on delivery
Refer & Earn
Refer to win bonus
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What is your return policy? And how can I return or exchange my item?
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt. To initiate a return or an exchange, please contact us first, after you receive the return information, please return items ASAP. After we receive and inspect the returned items, we will proceed with the refund or exchange.
View Return Policy
View Return Policy
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How can I cancel order or change order?
Order modifications or cancellations must be requested within 2 hour of placing the order. After 2 hour, the order can not be canceled or changed. In this case, we recommend receiving the package first and then contacting us for further assistance.
If your order is still within the 2-hour window, please reach out to our customer service directly for modifications or cancellations.
If your order is still within the 2-hour window, please reach out to our customer service directly for modifications or cancellations.
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How long does it take to receive my package after placing an order?
For ordinary items, it typically takes 1 day to process.
For pre-orders or Limited items, crafting takes 3-10 days before shipment. For more details, please refer to the shipping processing time on the product page.
If your shipping address is in the United States, the package will be delivered within 2-6 business days after it is shipped. For other countries, the delivery time is typically 6-8 business days.
If there are any unexpected delays, our customer service team will notify you promptly via email.
For pre-orders or Limited items, crafting takes 3-10 days before shipment. For more details, please refer to the shipping processing time on the product page.
If your shipping address is in the United States, the package will be delivered within 2-6 business days after it is shipped. For other countries, the delivery time is typically 6-8 business days.
If there are any unexpected delays, our customer service team will notify you promptly via email.
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Are there any items that cannot be returned or exchanged?
The wig must be in its original condition with uncut, unbleached hair, unchanged color, and untouched lace, as wigs are personal items in direct contact with the scalp, prioritizing customer safety and hygiene.
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What is the latest promotion on the website?
The latest promotion link just click: Promotion Collection
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Do you offer customization for wigs?
We can tailor-make your most desired wig according to your needs. Customization items include: length, curl, density, color (ombre, highlight, pure-bleached, ect) and optional lace area.
Please contact our customer service team for related business and price consultation.
Please contact our customer service team for related business and price consultation.
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Why does my curly wig look shorter than the actual length?
The length listed on our website refers to the original length of the hair, prior to styling or shaping. Especially for curly wigs, we pack the wigs once our styling work is completed and will not fluff the hair to make it look over-combed or fluffed. Here is a picture for your reference.
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