GEETA HAIR Return & Exchange Policy

We want you to love your hair always. If you're not 100% satisfied, we're here to make it right.

Our support team is always here for you!
Pls Contact: Submit a ticket
We typically reply within 24 hours

1. Order Cancellation

For non-custom wig order, you can contact our customer service team within 2 hours after order confirmation to cancel the order.

For custom wig order, the order will automatically enter the production process 2 hours after confirmation. Therefore, once the order placement time exceeds 2 hours, according to our cancellation policy, the order will no longer be supported for cancellation.

Important notice: Once all orders enter the shipping process, they cannot be cancelled again.

Thank you for your understanding.

2. Returns & Exchanges

We accept returns & exchanges within 30 days of delivery for unused items. 

Some colored or customized wigs are made-to-order products that require special processing. Therefore, we generally do not accept cancellations or refunds once your order has been processed for more than 24 hours.

However, if there are exceptional circumstances, please contact our customer service team — we’ll do our best to assist and may share part of the cost to support you.

Eligible Returns:

• Hair must be uncut, unbleached, unwashed, and in original condition.
• Lace must be untouched (no cutting or bleaching).
• Items must be clean, odor-free, and with original tags.
  
• Due to hygiene reasons, used and specific customized wigs cannot be returned.

3. Return & Exchange Shipping Fee

If the return is not due to our error, the return shipping cost is the buyer's responsibility. Shipping fees vary depending on the method used.

Please contact us first — we'll suggest the most affordable & convenient option.

In most cases, return shipping costs less than $10.

4. How to Start a Return

1. Email us within 30 days with your order number & return reason.
2. We'll send return instructions & address if you are located besides USA.
3. For orders located in USA you can ship your return item to this address after confirming with customer service:                                         
   Name:       Fei E23-CN
   address:    11560 7th Ave，
   City:          Hesperia
   State:        CA
   Post code:   92345
   Country:    United States
   Phone:      808-200-8511
4. Ship the item back — we'll process your refund or exchange within 2 business days of receiving it.

5. Exchanges

Once your return is received and approved, your new item will be shipped within 3 business days.

6. Refund Processing Time

Refunds are made to your original payment method. If your card has expired, please contact your bank directly.